Refund Policy

Returns and Exchanges

If you receive a product that is different from the product you ordered, if the quantity is different, or if the product is damaged or soiled, please contact us within 8 days of receiving the product. We will cover the costs of returning or exchanging a product that is different from the product you ordered or a defective product. In addition , you will be responsible for the costs of returning or exchanging a product due to your own reasons .

[Refunds and exchanges not available]

・Customers residing overseas
・Corporate customers and minors
・If you have previously purchased
the product ・If it has been more than 7 days since the product arrived
・If your purchase history cannot be found on our official website such as Rakuten or Qoo10
・If the product cannot be returned in the same packaging as when it was delivered (including accessories, tags, bags, outer boxes, etc.)

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About the ELFACEA Facial Beauty Device [Money Back Guarantee Campaign]

(In the case of a malfunction not due to a defect at the time of delivery of the product)

[Campaign period] 　July 2021 - End date TBD

[Product eligible for refund] 　Facial beauty device "Elface A" that malfunctioned naturally without any defect at the time of delivery

* "Natural failure" refers to a failure that occurs under normal use conditions in accordance with the instructions in the instruction manual (failures or damage caused by submersion in water or intentional acts do not constitute "natural failure"). * For other regulations, please refer to our " Information Based on the Specified Commercial Transactions Act " and " Refund Policy ".

[Refundable]

・Customers living in Japan who purchased from our official website (including Rakuten, Qoo10, Yahoo!, and Amazon)・If the product is defective, damaged, or soiled.

[Not eligible for refund]

・Customers living overseas・Corporate customers and minors・If you have already purchased the product ・If it has been more than 30 days since the product arrived・If your purchase history cannot be found on our official website such as Rakuten or Qoo10・If the product cannot be returned in the same packaging as when it was delivered (including accessories, tags, bags, outer boxes, etc.)

[Application Deadline]　　Please contact us using the inquiry form below within 30 days of receiving the product.

　Contact form here

[Participation conditions]

・Those who can send the product to us within one week of contacting us as described above and who can fill out the refund form

*Please note that we will not be able to process your application or ship your product after the above deadline, regardless of the reason. *Please note that if there are any errors in your application, or if the above deadline has passed before you complete the necessary corrections, we will not be able to process your application. *If there are any omissions or false information, or if there are any statements that we determine do not answer the questions in the questionnaire, we may treat your application as not meeting the application requirements.

[Return address] K Village Co., Ltd. Beauty Community Division, 7th Floor, Shinjuku NS Building, 2-4-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo　163-0807

[How to return eligible products]

　Please pack the item yourself and return it using a method that leaves a delivery record, such as Yu-Pack or courier service.

*Please prepare your own packaging box. 　You will be responsible for the shipping costs associated with returning the affected products. *Please note that we will not be able to accept returns sent with cash on delivery.

[Regarding refunds]

・Once we have confirmed that all requirements are met, we will process the refund. ・After confirming the requirements, the refund process will begin within approximately one month, but please note that there may be delays due to unavoidable circumstances.

[If you do not meet the application requirements]

・If you do not meet the application requirements despite having submitted your application and returned your items, we will return all of your returned items to you, cash on delivery.

[Other notes]

*By applying for this campaign, you are deemed to have agreed to all terms and conditions of this campaign. *We are not responsible for any accidents or loss that occur during delivery of returned items. *Please note that this campaign may end without notice.

♦About the Cosmetics [Money Back Guarantee Campaign]

As a general rule , we cannot accept returns or exchanges for cosmetics due to customer reasons.

[Refundable]

・Customers living in Japan who purchased from our official website (including Rakuten, Qoo10, Yahoo!, and Amazon) ・If a product different from the one ordered is delivered・If there is a discrepancy in the quantity of the delivered product・If the delivered product is damaged or soiled

[No refunds available]

・Customers living overseas・Corporate customers and minors・If you have already purchased the same product・If it has been more than 7 days since the product was shipped・If you have used up all of the product・If you cannot confirm your purchase history on our official website such as Rakuten or Qoo10

[Application Deadline]　　Please contact us using the inquiry form below within 7 days of the product being shipped.

　Contact form here

[Participation conditions]

・Those who can send the product to us within one week of contacting us as described above and who can fill out the refund form

[Return address]

Address: K Village Co., Ltd. Beauty Community Division, Shinjuku NS Building, 7th Floor, 2-4-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo　163-0807

[How to return eligible products] 　Please pack the items yourself and return them using a method that leaves a delivery record, such as Yu-Pack or courier service.

*Please prepare the packaging box yourself. We will cover the cost of returning the affected products. *Please return the products to the designated address with cash on delivery.

[Regarding refunds]

[For inquiries] shop@kvillage.jp　