Shipping Policy

About product delivery

If there are any shortages or delays, we will notify you as soon as possible.
Delivery will be via Japan Post's Yu-Pack or Yu-Packet.

We cannot accept requests to specify different delivery addresses for each product.
We apologize for the inconvenience, but please place an order for each delivery address separately.

Free shipping on orders over ¥3,980.

[Delivery method]

Japan Post: Yu-Pack
delivery date and time specification 〇 Product tracking 〇 Insurance 〇
Shipping fee: Nationwide flat rate of 500 yen
※Please specify the date and time in the comments section. Please specify at least 4 business days after the order date.

Japan Post: Yu-Packet         
(Desired delivery date and time specified) X Product tracking 〇 Insurance X 
Shipping fee: Nationwide flat rate of 500 yen          

We deliver products to customers using Japan Post's Yu-Packet and Yu-Pack.
If the product's length is 34cm or less, thickness is 3cm or less, and weight is 1kg or less, it will be delivered by Yu-Packet, which will be delivered to your mailbox.

*If the package does not fit in the mailbox, it will be taken back and a missed delivery notice will be left in your mailbox.
*Please note that we cannot guarantee against any accidents, losses, or deterioration in quality that may occur during Yu-Packet delivery.
*The package will be delivered to your home mailbox. Please be sure to check the nameplate and lock your mailbox.

[If the delivery company's storage period has expired]
If the item is not received within the delivery company's storage period (one week from the date of shipment) and is returned to our store due to reasons such as cancellation after shipping, loss of contact, refusal to receive, or long-term absence, we will charge you the shipping fee from our store and the shipping fee for returning the item to our store. The shipping fee for returning the item will vary depending on the delivery area and may be expensive. Even if the item is eligible for free shipping, you will be charged the round-trip shipping fee.

 

* The above does not apply to cosmetics/makeup products imported through personal import agency services .